Return PolicyUnfortunately, Rustic Charm Candles does not accept returns or exchanges. All of our candles and scented products are made to order. We understand that it can be difficult to choose a scent without actually smelling it. We do offer our Scent Shot Bundles as a sampler to try before committing to a larger candle. Please read our reviews on social media and on our Etsy store. All scent descriptions are accurate and tested for each pour to be exactly what you order. All of our product are hand poured, so there may be slight variation in color. Also, soy wax may occasionally cause our colors appear to have a white frosted look, you can simply heat it lightly with a hair dryer (from several inches away) to re-melt the wax in that area of the jar and it should be gorgeous again. We understand issues may arise and we do want you to be happy with your purchase, so please contact us with any questions or concerns.
If an item is lost or damaged please contact us immediately at [email protected]