Frequently Asked Questions about Orders, Wholesale Candles and More

Here are the questions we get often, so you don’t have to ask!

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When will my order be shipped?

We guarantee you order will ship within 2-3 business days after placement, but we often ship the next day. Tracking information is provided in your email so you can track your order and know when to expect it.

What are Rustic Charm Candles made out of?

We use a soy blend candle wax in our candles. This proprietary blend allows for a clean and safe burning candle with optimal scent throw and burning time. More information about the safety of scented candles can be found by clicking here

How are Rustic Charm Candles made?

Each of our candles is poured by hand with love at our shop in Breckenridge, Texas. We take the time to ensure each product we ship out meets our quality standards so you can rest assured you’re getting our best every time. We love what we do, so you can love what we make. 💛

I have an issue with my order, what do I do?

Mistakes happen, we get it! We want to help. If you have an issue with your order, we encourage you to reach out by email to [email protected] and one of our chandlers will answer you promptly.

Do you take custom orders?

No, at this time we do not take custom orders for candles. We are considering adding this in the future but have no estimate for when or if this will happen.

Do you offer wholesale candles?

Sure do! Our wholesale candles website is rusticcharmwholesale.com. If you have questions about becoming a wholesale candles partner, our Wholesale Manager Jack Graves would love to speak with you! You can contact Jack by phone (512-413-6160) or email ([email protected]).